# Seamless Agent Switching in the Work Portal

**URL:** <https://forums.pega.com/t/seamless-agent-switching-in-the-work-portal/10792>\
**Category:** User Experience\
**Created:** [February 21, 2026, 11:00pm UTC](https://forums.pega.com/t/seamless-agent-switching-in-the-work-portal/10792 "2026-02-21T23:00:12Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![RameshSangili](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/rameshsangili/32/22508_2.png) [@RameshSangili](https://forums.pega.com/u/RameshSangili)\
**Post date:** [February 21, 2026, 11:00pm UTC](https://forums.pega.com/t/seamless-agent-switching-in-the-work-portal/10792/1 "2026-02-21T23:00:12Z")

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Many enterprise work portals require more than a single agent to effectively support diverse user personas and task types. A seamless agent-switching experience allows users to move fluidly between specialized agents while preserving context, ensuring the right capability is available exactly when it’s needed. For example, a user may begin by searching enterprise knowledge, transition to spinning off a case, consult a Knowledge Buddy Agent for curated guidance, and then continue the workflow through a conversational “Chat with Your Agent” experience—all without restarting or re-explaining intent.

 ![GenAI.jpg](https://pega1.discourse-cdn.com/pega/original/3X/1/0/102cd2f4497afec4a12b09b2f8286ff8be274f84.jpeg)

Supporting multiple agents within a unified portal enables each agent to remain focused on a specific responsibility while collectively delivering a cohesive user experience. This approach accommodates different personas, such as frontline users and managers, supports a wide range of task types that a single agent cannot efficiently handle alone, and reduces cognitive load by exposing only the most relevant capabilities in a given context. By keeping agents specialized, composable, and context-aware, enterprise platforms can also improve performance, reliability, and overall user trust in the system.

**Demo:**

[https://players.brightcove.net/1519050010001/default\_default/index.html?videoId=6389348771112](https://players.brightcove.net/1519050010001/default_default/index.html?videoId=6389348771112)

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**Author:** ![VenkateswararaoK](https://avatars.discourse-cdn.com/v4/letter/v/dbc845/32.png) [@VenkateswararaoK](https://forums.pega.com/u/VenkateswararaoK)\
**Post date:** [February 22, 2026, 7:26am UTC](https://forums.pega.com/t/seamless-agent-switching-in-the-work-portal/10792/2 "2026-02-22T07:26:45Z")

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@RameshSangili any other configuration required for the agent switching along with mapping all the agents under home landing Page ?