Hi,
Using pega infinity 24.1.2 , While sending secured email from pega individual mail id (like [email protected]) to outside gmail id ([email protected]), i am using drag and drop or copy paste of screenshot in the body of email , when the email is recieved in mobile gmail id it displayes the screenshot but not visible in desktop.
Can any one provide the solution why its not visible in desktop but visible in mobile ?
This usually happens because the screenshot is being pasted as an inline image in a format that Gmail mobile can render, but Gmail desktop may block or fail to display it properly. The clear solution is to avoid copy-paste or drag-and-drop for screenshots and instead add the image as a proper inline attachment from Pega so it is inserted with a valid content ID and MIME type in the email HTML. That makes the image render consistently across desktop and mobile clients. In Pega, make sure the email is generated as HTML and the image is attached through the email configuration, not only pasted into the editor. Once the image is sent as a proper inline MIME part, Gmail desktop should display it correctly.