Screen flow + Case Type

General
,
1

1 ) when we creating case type why screen flow will creating?

  1. How screen flow will creating the case ( what logic )
2

Hi @ShanthoshKumarkK,

  • In Pega, when creating a case type, a screen flow is often created to define the user interface and guide users through the steps of the case. A screen flow is a visual representation of the steps and screens that users interact with during the case process. It allows you to design a sequential flow of screens, forms, and user interactions to gather information, display data, and perform actions.
  • Screen flows are commonly used to create a guided user experience by presenting users with relevant screens at each step of the case. These screens can include input fields, validation rules, decision points, and integration points to interact with external systems. By using a screen flow, you can control the order and visibility of screens based on the context and requirements of the case.

Regards

Mohd Qizer Uddin

3

@ShanthoshKumarkK
Screen flow is not responsible to create the case. There are OOTB activities works when u click on run or process the case. There are pxcreatetopcase activity which works to help the case creation.
Screen flow is to showcase the pega process behavious in a single screen only. This is the behavior by pega after 8.5 to showcase those screenflow because Screen flows are commonly used to create a guided user experience by presenting users with relevant screens at each step of the case.