# Request Digital Messaging Message ID & Key for client

**URL:** <https://forums.pega.com/t/request-digital-messaging-message-id-key-for-client/5389>\
**Category:** General\
**Tags:** pega-intelligent-virtual-assistant, government, chat-and-messaging, solutions-consultant\
**Created:** [November 13, 2023, 7:42pm UTC](https://forums.pega.com/t/request-digital-messaging-message-id-key-for-client/5389 "2023-11-13T19:42:31Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![lius2](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/lius2/32/6882_2.png) [@lius2](https://forums.pega.com/u/lius2)\
**Post date:** [November 13, 2023, 7:42pm UTC](https://forums.pega.com/t/request-digital-messaging-message-id-key-for-client/5389/1 "2023-11-13T19:42:31Z")

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Hi, My client recently purchased IVA. They are asking about the process on how to request Digital Messaging Message ID and Key. Is this something I can request for them? Or, do they need to submit a ticket? Thank you in advance for your guidance.

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**Author:** ![MarissaRogers](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/marissarogers/32/23444_2.png) [@MarissaRogers](https://forums.pega.com/u/MarissaRogers)\
**Post date:** [November 13, 2023, 8:57pm UTC](https://forums.pega.com/t/request-digital-messaging-message-id-key-for-client/5389/2 "2023-11-13T20:57:30Z")

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@lius2

Hi Sylvia!

I’ve reached out to you with the proper internal team to touch base with. They should be able to point you in the correct direction if they don’t have the answer to your question.

Thanks!

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**Author:** ![MireilleDallaire](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/mireilledallaire/32/22496_2.png) [@MireilleDallaire](https://forums.pega.com/u/MireilleDallaire)\
**Post date:** [November 15, 2023, 7:54pm UTC](https://forums.pega.com/t/request-digital-messaging-message-id-key-for-client/5389/3 "2023-11-15T19:54:44Z")

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Hello @lius2 ! There are internal processes for Account teams to qualify and request credentials on clients’ behalf. We will share those resources with you.

More on installation and requirements is available at [Pegasystems Documentation](https://docs.pega.com/bundle/platform-88/page/platform/conversational-channels/configuring-digital-messaging-channel-security.html)

Thanks and regards,