Remove Service Level Agent Work Object Assignment

Blueprint and App Design
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1

Hi Pega Community,

How do i remove the service level agent queue from activity?

Any examples i can follow? I am using Pega 8.3

Thanks!

Service Level Agent Queue List.png
Service Level Agent Queue List.png1221×201 16.2 KB

2

Please find the below article which might be helpful.

https://collaborate.pega.com/question/remove-sla-permanently-assignment

3

Hi Pavan,

Do I follow this?

You can try the below steps to remove the SLA:

- Open work object on a separate page (and lock it)

- Remove the SLA Goal/Deadline/Late properties

- Save the work object

- Commit

Any examples that I can follow?

4

This will just clear the properties from the Work Page.

I mean to follow the below article mentioned in the above article.

https://collaborate.pega.com/question/clearing-sla-table-entries-pega-731

You need to browse the instance from System-Queue-ServiceLevel and browse by using Assignment Handle (pxAssignmentHandle) and use Obj-Delete to delete the instance.

In this way item will be removed from the queue.

5

Thank you very much Pavan for the help!