Check the D_ServiceAccount_List data page configuration and ensure its parameters are correct. Fix the searchCriteria JSON format by combining duplicate keys, so it looks like this:
Verify the RelationType (SERVICEACCOUNTSTOCONTACT) matches your data model. Test the data source (Report Definition or Connector) to ensure it fetches data properly. Use Tracer and logs to find detailed errors during data page execution. Confirm all Pega components are compatible and ensure the operator has the right access roles to view account data. If customizations exist, validate they don’t interfere with the flow. Finally, if the problem persists, raise a Pega support ticket with logs and detailed issue information.
@AchiniD4 I can see that INC-C1699 was closed with the following details:
“After our internal discussions, we have determined that the combination of builds has not been tested or certified by Pega, specifically all built-ons with version 24.2 and CSFS 24.1. Please proceed to upgrade CSFS to version 24.2 and validate the use case.”
You confirmed that after you upgraded CSFS to version 24.2 and validated the use case, the reported behaviour was resolved and you were able to see the account list.
@AchiniD4 It’s great that you opened the Pega SR. I don’t have much to do from this point, as I believe someone from the Pega support team will take over the SR and provide you with the resolutions. Thank you.
