Benefit-led When the first draft isn’t quite right, instantly tune the AI—change the tone, clarify instructions, and regenerate for accurate, on-target outcomes.
What you’ll configure
- Tone (dropdown): Select the writing style and structure—professional, friendly, concise, empathetic, or promotional—so outputs match your audience across channels.
- Tune the Prompt (text area): Add targeted instructions after reviewing the initial draft to refine content, enforce constraints, and ensure accuracy.
Benefits
- Real-time control: Adjust tone and guidance on the fly; regenerate and see immediate improvements.
- Accuracy and trust: Steer the model to use only provided data and avoid guesswork.
- Consistent brand voice: Standardize style across all GenAI touchpoints with reusable tone rules.
- Low-code agility: Empower business users to iterate without developer intervention.
- Scalable across channels: Apply the same tuning pattern in email, chat, notifications, knowledge, and case communications.
How it works
- Review the initial AI draft produced by GenAI Connect.
- Add instructions in Tune the Prompt to refine formatting, content, and compliance.
- Regenerate to produce a polished, accurate response aligned to your context.
Demo highlights (email example; pattern applies everywhere)
- Tone selection
- Changing Tone automatically format the message.
- Tune the Prompt
- Highlight the critical data fields in the Email message.
- Add “Renovation items to consider” for Personal Loan application.
- Provide a one-line description for every renovation item to add helpful context.
- Documents required for Personal Loan Application
- Add the Next steps
- Add company name, phone number, and email address.
The outcome With Powerful Pega AI, accrurate, on-brand, and tailored to the moment—across every GenAI Connect your business relies on.
Demo: https://players.brightcove.net/1519050010001/default_default/index.html?videoId=6387724588112
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