pxSessionTimer popup stops appearing after multiple OK clicks and X button logs out user

General
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1

I’m using Pega 24.1.1 and have implemented pxSessionTimer in pyPortalHeader. Testing in the end-user portal, I observed the following behavior:

  1. When the session timeout warning popup appears, clicking OK keeps the session alive as expected.

  2. However, after the popup has appeared and been acknowledged (OK) two or more times, the popup stops appearing altogether, even though the session is still active/idle.

  3. When the X (close icon) is clicked instead of OK, the user is logged out immediately.

    Any guidance on troubleshooting or confirming the expected behavior would be appreciated.

2

Is this on Constellation or UI Kit application??

3

This is UI kit

4

Hi @vin8867 ,

Please go through once below articles,

pxSessionTimer is not working | Support Center ?

I hope this will help you

Thanks,

Ashok

5

I have followed the steps from below article from Pega

I have referred all the pxsessiontimer related posts but none of the posted queries answer the situation we are facing.