Push Notification Contact LImit is not working

General
, , ,
1

I’ve contact limit for Push Notif 1 daily

contact limit.png
contact limit.png1366×657 29.5 KB

But it seems not working, AFter I run NBAD scheduler, and check the ContactSummary dataset it is not saving any contact limit,

ContactSummary.png
ContactSummary.png1366×674 13.4 KB

For other channel the contact limit is working fine, this one is an example for email and whatsapp channel

email.png
email.png1366×674 18.2 KB
whatsapp.png
whatsapp.png1366×674 18.1 KB

Anyone know what might be the issue?

2

@Intandhp

Hi All,

I have solved the issue. The solution is to add the channel to the system setting by running the activity SetChannelPropertyMappings.

Now, another question is how to deploy that system-setting into a higher environment.

  • Do I need to move the instance with inskey of PEGAMKT-SYSTEM-SETTING DEFAULT? But Actually, this instance already moved to a higher environment before I implement push notification.
  • or Do I need to do manual setting on a higher environment by running the activity SetChannelPropertyMappings?
3

@Intandhp

We would not recommend directly running the activity in the higher environment/production. Given you have already made the change in the lower environment and tested, it would be better to move the data instance you mentioned to the higher environment. One note of caution would be to confirm there is no other configuration change difference in that particular settings data instance between higher and lower environment. For example there are other setting like batch sizes etc which could have been directly modified in higher environment. Please compare the data instances XML to make sure there is no obvious differences between those.