Purge/Archive: After archive Audit is not coming

General
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1

We are on Pega cloud 8.4.1 and are using pega cloud purge and archive as described in the below link.

https://community.pega.com/sites/default/files/help_v84/procomhelpmain.htm#data-/data-retention-/data-retention-policy/cm-scheduling-case-archival-tsk.htm

We are using Pega provided secondary storage for storing archived cases.

However when we check the archived cases we are able to find attachments but Audit is coming blank.

Please let knwo if anyone has faced similar issue and any solution is available.

2

We had raised a pega ticket for resolution of this issue and have been able to identify the issue and find a work around.

Below are the details.

Root cause: Pegasystems Bug

Root cause description: A defect in Pegasystems’ code or rules. Issue with the pyHistoryViewType property which is having an empty value. Due to this Audit grid is empty
Solution type: Patch Release
Solution description: This issue is to be addressed in the 8.4.4 patch release. Local change: override the pyArchivedCaseAudit section and change the grid visibility condition from pzShowArchivedHistory && .pyHistoryViewType = ‘all’ to pzShowArchivedHistory

3

@SamarjeetM4782, thank you for updating the post with a solution. We’ve marked it as accepted solution.

Please share the Support Request ticket ID of the issue as it would help track it.

Thank you,

Pooja | PCC Moderator | Pegasystems