We have Pendo analytics integrated in Cosmos via a custom control. Now we need to replicate this in Constellation—we need the Pendo Script to trigger when users navigate between case assignment/views. What is the best approach to integrate Pendo JavaScript in Constellation so it’s called on load of…

Can you please provide the intent of Pendo script in Cosmos? What it does? Why it needs to be called on every assignment?

@FnuA17547776 In Constellation, I would not recommend replicating the old Cosmos custom control pattern directly. Since Constellation behaves more like a SPA, the better approach is to load the Pendo script once at the portal/shell level and then trigger Pendo refresh logic whenever the active assi…

Pendo is a. web analytical tool. Main features are Tracks user behavior (clicks, usage patterns, feature adoption) We can add guides to the pages, including tooltips, walkthroughs, and announcements without code Pendo track the pages based on url and since in our constellation app the url always…

Hi @RaviChandra We are able to integrate JavaScript at the portal level to initialize Pendo successfully. However, in addition to this, we need to invoke Pendo’s location API (JavaScript function) dynamically by passing assignment-level details so that we can differentiate the URL/context per assign…

@FnuA17547776 I’m not aware of a supported OOTB mechanism to invoke a portal-level JavaScript callback with assignment-level context on each view navigation without using an extension pattern. If you want to avoid a custom DX component, the practical fallback is to keep Pendo initialized globally a…

I think DX Component may be the correct fit for your requirements. This will avoid any customization to OOTB code.

Pendo Script integration with case view lifecycle in Constellation

User Experience

Kamil_Janeczek (Kamil Janeczek) May 27, 2026, 5:07am 3

Hi,

also interested in use case. Here is the article describing how you can load script globally: Customizing Constellation Portal

not super elegant, but the best what we have now.

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Pendo Script integration with case view lifecycle in Constellation

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