I recently created a new Pega Comos Application based on the following strategic applications (Application Stack): PegaSAFSCosmos - 8 CustomerServiceForFS - 8.6 and it seems that this combination of applications does not work properly, in fact the “Create Operator” functionality of the Sales Auto…

@ravi9779 - your observations are accurate in that CS is built on UIKIT and does not have theme-cosmos ‘components’ like preview and utilities panel etc. However, the styles across these two design systems have been generalized such that it becomes easier to have the same data rendered in two diffe…

@RichardMarsot As per the SA 8.6 implementation guide located at Pegasystems Documentation cosmos can be used for Sales Automation even though the CS app uses UI-Kit. Can you please clarify? I want to make sure that I’m looking at the correct documentation for our current CRM implementation using CS…

@ravi9779 A couple of things to note while making this decision of SAUIKIT vs SACosmos: a) Core features of SA will be fully supported in both UIKIT and Cosmos versions of SA. However, starting 86, the SA product team is beginning to invest more in the theme-cosmos version of SA and hence one would…

@NAGEV Hi Visu, thanks so much for providing those details. “a)” is the reason why we are interested in adopting cosmos for our Sales Automation implementation For b) - We are planning to implement the other way - render cosmos SA screens inside of CS UI kit, as our users will use CS Interaction P…

@NAGEV @shaim2 @martf Checking to see if you have additional insights.

@NAGEV Thanks so much for the confirmation. And, Yes, we are using the integration rulesets concept modeled by following SAForCS ruleset.

Pega Sales Automations FS (Cosmos) and CRM for FS compatibility

User Experience

RichardMarsot (Richard Marsot) November 18, 2021, 4:38pm 3

@AleMax225 CS is only supported on ui-kit - SA supports both ui-kit and Theme Cosmos

if you use both SA and CS - you want to use the uikit version

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Pega Sales Automations FS (Cosmos) and CRM for FS compatibility

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