We are trying to upgrade to Pega 23 and below are not available on MyPega/Mysoftware dashboard to request for download.
Pega Foundation for Communications '23
Customer Service for Communications '23
Please suggest how to raise a request?
@Prasanna Kadali
If your organization has purchased the license then it should be available. Else you need to connect with your Pega account executive for more details.
Thank you for the response. My organization already purchased and we are in live for past 2 years with 8.7.2. Now we are trying to upgrade and not seeing them.
I have already sent an email to account exec and waiting for the responses.
@Prasanna Kadali as Soham rightly pointed out, these products are available to LIcensed organizations:
If in the next week you get no response from your Pega AE please let us know here and we will try to chase this for you.
You can also log a support incident via the MSP as indicated in the FAQ page.
cc @ambrc