Hi all ,In the Email Channel configuration, while mappingvalues from the email to case properties, I can only see predefined entities such as account number, address, etc. There does not appear to be an option to add or configure custom entities that can be directly used in this mapping section. Could you please clarify how custom entities can be defined and made available here, since currently only the out-of-the-box predefined entities are visible?
Welcome to the Community!
I hope you can create new entities matching your requirements and follow the below path
- Email Channel → Behavior tab → Open Text Analyzer in Dev Studio → pySystemEntities → Prediction Studio → Create Entity
Reference:
Thank you i got there but still cannot add the custom entity i opened the Prediction model of my email and in the entities section i have option to create new entities but when i write an entity the create button is disabled always even though i write the name of the custom entity
You need to go to the Models tab of your text prediction and create a ‘model’ for your new entities:
The model creation/update is wizard-based and may include multiple entities. For each, you can specify 1 or more extraction methods (keyword, RUTA rules or/and ML).
Once the model is created, you should see your new entities in the prediction outcomes tab (and in the emailbot config panel)
Cedric