Hello everybody,
Is it possible to customize the color associated with a Work Status in Pega Constellation 25?
I have created several new Work Status values, but when they are displayed in Insights, they all appear in green by default. I would like to use a different color for some of these statuses, similar to how Resolved-Rejected is displayed.
Is there a configuration option or best practice to assign custom colors to Work Status values in Insights?
Thank you in advance for your guidance.
Hello @HalynaK2
As part of Insights, you cannot alter the UI behaviour of the work status directly to show it in different colors.
However, there is an alternative approach where you can create another property say “CaseStatus” and setup a declare expression to it and pull the value from “.pyStatusWork”.
Use this column in the insights and do a conditional formatting to show the column in different colour based on the conditions as shown below.
Its not a direct and nicest approach, but is still within the OOTB feature with less customisation. But for the sake of showing just in Insights this should be worth a try.
See if suits your requirement.
Regards
JC
