We have an issue where we are running the Co-Browse Analytics report for Sessions and appear to be getting back data results that appear to incorrect.
We are seeing statistics for January 1, 2025 when we were closed as well as other days where we were closed,
Also the report is showing Requested and Attended as the same number throughout the entire year, while I’d like to believe we Answered every request, I find it to be suspect as it also shows Requested and Attended on days that we were closed.
I have verified the hours are set to M-F 8-8 ET
Is there any other ways to view the data to get accurate data?