The CSR leave settings feature is not working in my application. I have configured the settings in App Studio under Time and Close Behavior. According to the configuration, when a CSR closes the interaction tab or logs out, the chat should be requeued with priority. However, the chat is being ended instead of requeued.
Attached screenshot of the configured settings for CSR leave settings for reference.
Could you check if Quick close is set to Auto quick wrap (from app studo → settings → General → Productivity ) . If yes , set it to None and verify the scenario .
If the issue still happens you can trace the scenario (of QP cyfetchroutingdestination) .
Yes, I have checked Quick close is set to None and as you suggested to check the Queue processor I don’t see any state status and I’m not getting an option to trace this QP.
