Hi , how to implement Pega chat with Gen AI Agent, we want to open Pega chat with customer where Customer can chat with GenAI and eventually it will create an interaction, please share a direct and simple approach, thank you

If by offline you mean the app must work without network connectivity, then GenAI itself cannot run offline because it requires a live model call. Offline in Pega means the app can keep working without connectivity and sync later, but GenAI needs a real-time model call, so that part has to be online…

Hi thanks for the reply, I have removed the offline word, I meant no CSR will be available and customer will be able to chat and interact with GenAI to get the reply/answers, thanks

It would be a direct approach which can be separated this into two parts: chat experience and case creation. Let the customer chat with Pega through a chatbot or digital messaging channel, and use a GenAI step behind the scenes to handle the conversation and understand the intent. When the convers…

Hello , You can use the agentic messaging channel to meet your requirements. This allows clients to interact with a GenAI agent to fulfill their requests. We can configure the Agentic messaging feature from Pega 25.1.2. To see the agentic messaging channel in the channels, please update the <a href="https://lab-11628-ap-south-1.internal.pegalabs.io/prweb/app/freedom-stocks/0Sg75NUJMEzvIsfDPyUsb5Uv8g6JZBAw*/!TABTHREAD2?pyActivity=%40baseclass.doUIAction&action=openRuleSpecific&openHandle=RULE-OBJ-WHEN%20PEGA-LANDING-APPVIEW-COGNITIVEAI-MESSAGING%20PYISAVAILABLE%20%2320250708T153642.345%20GMT&Format=harness&contentID=6eac06be-3700-fb2e-f161-40f2d579b4c7&dynamicContainerID=de12ecd7-b2b3-4849-bff1-ee2797014513&tabIndex=4&prevContentID=3fc6447c-0211-9620-02f2-c5821f7f6b22&prevRecordkey=When&portalThreadName=STANDARD&portalName=Developer&eventSrcSection=Embed-ExplorerNode-Ruletype.pzRulesExplorerNode&pzHarnessID=HIDCF969E16BEA091ED48D2CF21D334D72C&pzCTkn=578a4694912e89f72f8f4252d8261ba5#" rel="noopener nofollow ugc">Pega-La…

[image] Praveen Kumar Mankala: <a href="https://lab-11628-ap-south-1.internal.pegalabs.io/prweb/app/freedom-stocks/0Sg75NUJMEzvIsfDPyUsb5Uv8g6JZBAw*/!TABTHREAD2?pyActivity=%40baseclass.doUIAction&action=openRuleSpecific&openHandle=RULE-OBJ-WHEN%20PEGA-LANDING-APPVIEW-COGNITIVEAI-MESSAGING%20PYISAVAILABLE%20%2320250708T153642.345%20GMT&Format=harness&contentID=6eac06be-3700-fb2e-f161-40f2d579b4c7&dynamicContainerID=de12ecd7-b2b3-4849-bff1-ee2797014513&tabIndex=4&prevContentID=3fc6447c-0211-9620-02f2-c5821f7f6b22&prevRecordkey=When&portalThreadName=STANDARD&portalName=Developer&eventSrcSection=Embed-ExplorerNode-Ruletype.pzRulesExplorerNode&pzHarnessID=HIDCF969E16BEA091ED48D2CF21D334D72C&pzCTkn=578a4694912e89f72f8f4252d8261ba5#" rel="noopener nofollow ugc">Pega-Landing-AppView-CognitiveAI-Messaging . Excellant, thanks but I dont see Agentic messaging and Agentic email option, can you guide me how to see those, also Is Agentic messaging different from the Digital messaging ? thanks

Yes Agentic messaging is different from the Digital messaging. To create agentic messaging channel, please update the <a href="https://lab-11628-ap-south-1.internal.pegalabs.io/prweb/app/freedom-stocks/0Sg75NUJMEzvIsfDPyUsb5Uv8g6JZBAw*/!TABTHREAD2?pyActivity=%40baseclass.doUIAction&action=openRuleSpecific&openHandle=RULE-OBJ-WHEN%20PEGA-LANDING-APPVIEW-COGNITIVEAI-MESSAGING%20PYISAVAILABLE%20%2320250708T153642.345%20GMT&Format=harness&contentID=6eac06be-3700-fb2e-f161-40f2d579b4c7&dynamicContainerID=de12ecd7-b2b3-4849-bff1-ee2797014513&tabIndex=4&prevContentID=3fc6447c-0211-9620-02f2-c5821f7f6b22&prevRecordkey=When&portalThreadName=STANDARD&portalName=Developer&eventSrcSection=Embed-ExplorerNode-Ruletype.pzRulesExplorerNode&pzHarnessID=HIDCF969E16BEA091ED48D2CF21D334D72C&pzCTkn=578a4694912e89f72f8f4252d8261ba5#" rel="noopener nofollow ugc">Pega-Landing-AppView-CognitiveAI-Messaging .pyIsAvailable when rule to return true to see the agentic messaging channel option in channels landing page and its applicable from the Pe…

thank you again and may I ask, which Agent have you used to integrate with chat flow in agentic messaging ? like in the channel, which OOTB agent we should use?

As of now, we have not shipped any out‑of‑the‑box (OOTB) agent rules for the agentic messaging channel. You need to create your own GenAI Agent rule from App Studio → AI Designer based on your specific requirements. To learn more about creating and configuring GenAI Agent rules, please refer to the…

Hi thank you, Does it mean we need to write our own prompt ? thank you

Pega Chat Bot with AI conversation

Pega-as-a-Service

PraveenMankala (Praveen Kumar Mankala) April 22, 2026, 1:16am 11

Yes Shard, we need define prompts based on our requirement and agent actions. Please refer to attached image for the same reference.

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Pega Chat Bot with AI conversation

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