What’s the possible reason why Node Scope data got deleted and does not refresh.
I’ve been testing for quite a while, I’ve changed the Access Group, also added 24 hours to reload if page is older.
Here is the scenario.
There is a Deployment Notification record that holds the messages. On login, base on access group and the start date and end date the notification message should display on top of the dashboard. The data source of the data page is an activity that reads from the deployment message that has one parameter reading from Access Group pyAccessGroup field. When I run the data page using my developer account then the notification gets displayed even for other operators. But after some time, it will not show up. The time when it starts not showing up differs.
@JillMC this could occur if the agent activity is in a FW ruleset and the Data Page is in a different ruleset. If then there is no Access Group initially specified on the agent rule then it would not have had access to the Data Page.
Perform the following local-change:
In the Agent rule, add the appropriate Access Group on the Security tab. Then open each of the Agent Schedule instances and delete them. They will regenerate when the master agent runs, which occurs every 10 minutes. Once the agent schedule instances are regenerated, confirm they have the Access Group listed on the Security tab.
If you still encounter problems then this may need a more in-depth investigation - you may want to log a support incident and provide the tracer file and PegaRules/PegaRules-Alert logs.
Thank you for your response. It is now working in my application at version PEGA 7.3. I ensure that the datapage, activity is in the same ruleset and access group has access to the ruleset version. I also read it from this article.
Unfortunately in PEGA 8.5 I applied the same concept and it’s not responding the same way, data page node scope got deleted after sometime and does not display on my dashboard. Maybe you have an idea why?
@JillMC All the Pega Applications not using Theme-Cosmos are utilizing this data page at thread level. Are you able to resave the data pages to application stack and change data page scope to Thread?
I would suggest you log this as a new product question specific to 8.5 if the functionality is reproducible.
