Optional Process or Optional Action

General
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  1. A requirement states: A customer can update an address at any point during case processing by performing the following steps.
  2. The customer submits the new address.
  3. The application verifies that the address matches postal service requirements.
  4. The customer then approves the corrected address.
    How do you configure this requirement?
    A. Add an alternate stage to the case life cycle to change the address.
    B. Add a case-wide optional process to the case workflow to perform the address change.
    C. Add a case-wide optional action to the workflow for the address submission.
    D. Add a button to each assignment to present the custoemer with a form to submit a new address.

I believe answer is C since we are not deviating from the original happy path flow. Am i Wrong? There are websites listed B as an answer but i am little confused on why C is incorrect. Any explanation is appreciated. Thanks in advance!

  1. A hotel booking application allows customers to change rooms after making a reservation. Each room’s status in each hotel is stored on a data page sourced from an external database table.
    Which two configuration options, when applied in combination, do you use to update the database table when a customer changes rooms? (Choose Two)

A. An editable data page that contains the room information

B. A savable data page that contains the room information

C. A when rule to trigger the database update

D. A data transform to copy updates to the data page.

Answers: I am little confused because the question wording is little tricky here. I am thinking it could be A and D, correct? Because it can’t be C obviously for all known reasons about when conditions and not B due to the fact that savable data page already saves the info to a data page and you dont require data transform. So i am going with A and D. Is my understanding correct?

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@ViswatejaC The answer to 1st question is B as there is a process involved which is not part of the main case type but a parallel action that may or may not be triggered.

The reason why it isn’t C is because Option Actions will be just one step and will not provide capability to have multiple steps as per the given requirement.

Regarding 2nd question, please read more about the purpose of Savable Data Pages to get a better clarity to the answers.

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@GauravT : Thanks for the reply Gaurav, I did read information about data pages already here: Data Pages | Pega Academy - So, are you saying it is B and D for the 2nd question?