# Open Work Item in Edit Mode

**URL:** <https://forums.pega.com/t/open-work-item-in-edit-mode/4011>\
**Category:** User Experience\
**Tags:** crm-manager-tools, 8-4, conversational-channels, user-experience, case-management, senior-system-architect\
**Created:** [February 20, 2023, 12:20pm UTC](https://forums.pega.com/t/open-work-item-in-edit-mode/4011 "2023-02-20T12:20:54Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mudds1](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/mudds1/32/10698_2.png) [@mudds1](https://forums.pega.com/u/mudds1)\
**Post date:** [February 20, 2023, 12:20pm UTC](https://forums.pega.com/t/open-work-item-in-edit-mode/4011/1 "2023-02-20T12:20:54Z")

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Hi,

I have a requirement where i need to open a intent case which is under Interaction Case for a Customer in Editable Mode ,

I have tried placing a button beside each Intent Case under Interaction, added the action set with OnClick - Open Work By Handle/Open Work Item by passing the pzinskey/pyid but the case is opening in read only .

Any help will be appreciated.

Thanks & Regards,  
SaiPhanindra

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**Author:** ![Gunasekaran\_Baskaran](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/gunasekaran_baskaran/32/2203_2.png) [@Gunasekaran\_Baskaran](https://forums.pega.com/u/Gunasekaran_Baskaran)\
**Post date:** [February 21, 2023, 6:55am UTC](https://forums.pega.com/t/open-work-item-in-edit-mode/4011/2 "2023-02-21T06:55:01Z")

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@PhanindraR2003

If you want to open case in perform mode, then you want to pass the Assign-Worklist/Assign-WorkBasket key of the assignment as input to Open-Assignment action set.

If you are passing the pzInsKey/pyID then case will get opened in review mode only.