# not able to access to my.pega.com portal

**URL:** <https://forums.pega.com/t/not-able-to-access-to-my-pega-com-portal/5601>\
**Category:** General\
**Created:** [December 12, 2023, 3:19pm UTC](https://forums.pega.com/t/not-able-to-access-to-my-pega-com-portal/5601 "2023-12-12T15:19:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Andrii.V](https://avatars.discourse-cdn.com/v4/letter/a/57b2e6/32.png) [@Andrii.V](https://forums.pega.com/u/Andrii.V)\
**Post date:** [December 12, 2023, 3:19pm UTC](https://forums.pega.com/t/not-able-to-access-to-my-pega-com-portal/5601/1 "2023-12-12T15:19:36Z")

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Page never loads and then http request fails by timeout. Please assist

 ![Screenshot 2023-12-12 at 17.18.17.png](https://pega1.discourse-cdn.com/pega/original/2X/3/3066038d77e251c15ae0e374b4f9678042c97f5e.png)

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**Author:** ![MarissaRogers](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/marissarogers/32/22427_2.png) [@MarissaRogers](https://forums.pega.com/u/MarissaRogers)\
**Post date:** [December 12, 2023, 5:30pm UTC](https://forums.pega.com/t/not-able-to-access-to-my-pega-com-portal/5601/2 "2023-12-12T17:30:12Z")

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Hi @Andrew.V

This is working for me. Could you try again and if it’s not working please contact the My Pega team [here directly.](https://community.pega.com/pega-community-feedback?action=provide_feedback_on_my_pega)