We have a requirement. When user login to pega portal dashboard comes as a default. We have a navigation menu on the left and user can navigate to “Customer Search” harness on clicking of Customer Search present in the menu. Now the customer wants “Customer Search” as default harness when they login and not “Dashboard”. We have copied customer search harness in dashboard harness. But the problem is clipboard is not generating “Customer Search” context page and its always coming to “Standard”. This is creating a problem eventually when customer is creating cases from “Customer Search” harness. does anybody have any solution to it.
Copying the Customer Search harness into the Dashboard harness is the wrong pattern. The dashboard/home harness runs in portal context (typically Data-Portal / standard portal context), while Customer Search usually expects its own search/interaction context page. So when you embed it inside Dashboard, the expected clipboard page is not created and you end up in Standard, which then breaks downstream case creation.
Instead of copying Customer Search into Dashboard, make Customer Search the default landing page / default portal page after login.