# Inactive chat session

**URL:** <https://forums.pega.com/t/inactive-chat-session/1776>\
**Category:** General\
**Tags:** agent-desktop, other-industry, 8-2, lead-system-architect\
**Created:** [October 4, 2021, 12:33pm UTC](https://forums.pega.com/t/inactive-chat-session/1776 "2021-10-04T12:33:57Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![KripalS3012](https://avatars.discourse-cdn.com/v4/letter/k/3ab097/32.png) [@KripalS3012](https://forums.pega.com/u/KripalS3012)\
**Post date:** [October 4, 2021, 12:33pm UTC](https://forums.pega.com/t/inactive-chat-session/1776/1 "2021-10-04T12:33:57Z")

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Hello,

I want to understand based on the published article (link below) which is with reference to 8.4.

whether it is supported in pega 8.2??

> **[Pegasystems Documentation](https://docs.pega.com/bundle/archive/page/archive/topics/archive-directory.htmlpega-customer-service-implementation-guide/84/managing-inactive-chat-and-messages)**

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<div class="post-metadata">

**Author:** ![Amit\_Patel](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/amit_patel/32/17139_2.png) [@Amit\_Patel](https://forums.pega.com/u/Amit_Patel)\
**Post date:** [October 4, 2021, 4:18pm UTC](https://forums.pega.com/t/inactive-chat-session/1776/2 "2021-10-04T16:18:38Z")

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@KripalS3012 Hello, This feature was initially added in 8.4 and is not back ported. If you are still on 8.2, I would suggest that you plan on doing an upgrade to more recent versions as soon as you can.