How to trace a When rule that is being invoked in SLA?

General
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1

I have a requirement where on creating a case it is pended in a WB and at that time a SLA is triggered so in that SLA at Goal time i am calling an activity now this activity will execute only if the conditions in when rule are satisfied.

I am unable to test if conditions mentioned in when rule is being satisfied or not because my activity is not getting trigerred.So I want to see what is wrong in the when rule condition.

P.S.: Attaching screenshots of the same.

When rule configuration in a SLA.PNG
When rule configuration in a SLA.PNG1641×760 63.6 KB

2

@TanyaS58 Have you tried below steps

Adminstudio–>Agents–>ServiceLevelEvents and Trace, In tracer under Tracer Settings: ServiceLevelEvents

Events to Trace and Break Conditions select when rules.

3

@TanyaS58

You can follow the steps mentioned here.

4

@TanyaS58 thanks all for your suggestions however issue is resolved now,it was due to a when condition