How to send an email and as well as an excel report to the lead if the case breaches SLA.

@SoumyajitB even after doing so my excel is getting generated as blank but in the tracer i can see the page is having results.

Why is this happening?

@SoumyajitB what should be the folder name?

Please find the attachment,as i am giving the excel name that binary file has.

@TanyaS58 does the data need to be already present on the UI to use this method?

@SoumyajitB no errors in the tracer,okay will try by passing the name in the given format

@SoumyajitB I tried that but still no results.

Attaching the screenshot here:

No results on excel.docx (380 KB)

@TanyaS58

Ideally this should have worked.

Can you once try copying the content of the data page into a normal clipboard page and use that page to generate the excel.

@SoumyajitB ok will try this approach as well

@SoumyajitB this also didnt work