I want to implement maker-checker process. Initiator creates and submits the case then it is routed to work queue and reviewer can action on it and initiator i.e. maker is having skills as Complaint_Initiator will only be able to see the case as read only. The Reviewer is having skills Complaints_Reviewer can update the case. How to implement using ACP. I created Access control policyand action as update where i added ACP condition and inside added access when as reviewer skills. And skills is added in operator profile as Complaints_Initiator then and also maker is able to edit fields. But i want it as read only for maker or initiator.How can i achieve this.
Welcome! Which UI architecture are you using? Constellation and Traditional work differently, so the concept of “read only” translates differently.
Personally, either way, I would look at ACP on the assignment(s) for approving. Pega provides a case view (constellation) or review harness (UI Kit) that will allow them to see the details, the assignment for approving would be secured so the approver/checker has certain skills?
That for me would be the simplest implementation for this.