How to assign a case created through an activity to a specific user

General
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1

I have a requirement that a case would need to be created through an activity (job scheduler) and assigned to a specific user for processing. Please could somone let me know how this can be achieved - the case is now assigned to the current user(job scheduler when it is configured later) although I would need this to be assigned to a “Specific user” irrespective of this running from the JS.

2

Hi @JaghadishR

in your activity use SVCADDWORKOBJECT to create the case.

in SVCADDWORKOBJECT, configure your initial flow as a parameter.

In the flow, you can create an assignment and assign it to any user.

3

@saiganeshgoudn5231 Thanks for the reply Sai - although for the Create Case flow (As in pega 8.5) I couldnt use the Create assignment to assign it to anyone yet. That seems to bethe problem

4

hi @JaghadishR

Can you please share any screenshots to understand better?

5

@saiganeshgoudn5231: Attached the create flow from 8.5 (which is the replacement of pyStartCase flow in earlier versions)

Create Flow.jpg
Create Flow.jpg1505×648 49.2 KB

6

Hi @JaghadishR

Create flow you are referring to is a screen flow.

you need to assign a user in the start shape of the flow for screen flows.

7

@saiganeshgoudn5231 Thanks a lot for taking time to resolve this query Sai - worked like a charm