# How Pega Cloud customers can use the OCR capabilities?

**URL:** <https://forums.pega.com/t/how-pega-cloud-customers-can-use-the-ocr-capabilities/542>\
**Category:** General\
**Tags:** pega-cloud, 2-1, lead-system-architect\
**Created:** [September 11, 2020, 9:33am UTC](https://forums.pega.com/t/how-pega-cloud-customers-can-use-the-ocr-capabilities/542 "2020-09-11T09:33:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![SandeepPamidamarri](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/sandeeppamidamarri/32/22987_2.png) [@SandeepPamidamarri](https://forums.pega.com/u/SandeepPamidamarri)\
**Post date:** [September 11, 2020, 9:33am UTC](https://forums.pega.com/t/how-pega-cloud-customers-can-use-the-ocr-capabilities/542/1 "2020-09-11T09:33:43Z")

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As per the documentation, On-Prem and Custom Cloud customers can install and use the OCR capabilities. But, how the Pega Cloud can utilise get these capabilities?

Pega OCR Component:

[https://community.pega.com/marketplace/components/pega-ocr](https://community.pega.com/marketplace/components/pega-ocr)

Any reference documents or previous implementation scenarios will help.

FYI… I do raise with the Pega Cloud support team to get the updates.

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**Author:** ![SandeepPamidamarri](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/sandeeppamidamarri/32/22987_2.png) [@SandeepPamidamarri](https://forums.pega.com/u/SandeepPamidamarri)\
**Post date:** [September 25, 2020, 4:04am UTC](https://forums.pega.com/t/how-pega-cloud-customers-can-use-the-ocr-capabilities/542/2 "2020-09-25T04:04:33Z")

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We can use the Pega OOTB Email IVA with OCR capabilities. Pega Cloud Team doesn’t provide support to the stand alone Pega component applications.

Thanks

Sandeep P V