On what basis do we decide the creation of work queue need to be created for particular application.
Work queues in PDC should be created based on how work items need to be grouped and distributed for processing in an application. A work queue is needed when multiple cases or assignments must be assigned to a shared group instead of a single user to improve handling efficiency. It should be created when the work requires team-based processing, load balancing, or priority-based distribution of tasks. The decision is also based on business structure, such as departments or functional areas handling specific types of work. If assignments are expected to be high in volume or need parallel handling, a work queue helps manage them effectively. It should also align with reporting and monitoring needs for better tracking of work distribution.