# Gen AI Autopilot

**URL:** <https://forums.pega.com/t/gen-ai-autopilot/9409>\
**Category:** General\
**Tags:** 8-8-5, financial-services, pega-platform, generative-ai, lead-system-architect\
**Created:** [April 28, 2025, 10:03am UTC](https://forums.pega.com/t/gen-ai-autopilot/9409 "2025-04-28T10:03:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Ruhina](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/ruhina/32/6525_2.png) [@Ruhina](https://forums.pega.com/u/Ruhina)\
**Post date:** [April 28, 2025, 10:03am UTC](https://forums.pega.com/t/gen-ai-autopilot/9409/1 "2025-04-28T10:03:20Z")

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Unable to generate case type and date model using gen ai autopilot, please refer to ss for more information.

 ![GenAI-Autopilot.PNG](https://pega1.discourse-cdn.com/pega/original/2X/4/4bac0d9d2ba05e36929f781e7dc455552c7be057.png)

 ![error (2).PNG](https://pega1.discourse-cdn.com/pega/original/2X/a/a05d8d0826a9a86c39b93bb152cd19425402d8c8.png)

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**Author:** ![MarijeSchillern](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/marijeschillern/32/23321_2.png) [@MarijeSchillern](https://forums.pega.com/u/MarijeSchillern)\
**Post date:** [April 28, 2025, 11:32am UTC](https://forums.pega.com/t/gen-ai-autopilot/9409/2 "2025-04-28T11:32:55Z")

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@Ruhina you have logged this issue under Pega 8.8.5 which cannot be correct.

→ Please clarify what Pega Release you are on.

## **Potential Causes and Solutions**

1. **Model ID Configuration Mismatch**
  - The model ID configured in App Studio may not match the exact value returned by the data page
  - Navigate to App Studio \> Configure \> GenAI \> GenAI Connect
  - Verify that the model ID matches exactly what’s expected by the system

2. **API Key and Model Availability**
  - Check if your Azure OpenAI subscription and API key are properly configured
  - Ensure the model specified in the configuration is available in your subscription

3. **System Patch Level**
  - This could be a known issue that has been addressed in a recent patch
  - Verify that you’re running the latest patch version of your Pega installation

4. **Manual Case Type Creation**
  - As a workaround, you might need to create the case type manually instead of using Autopilot
  - Follow the standard documentation for manual case type creation

[Creating a Case Type with Autopilot](https://docs.pega.com/bundle/platform/page/platform/case-management/creating-a-case-type-with-ai.html)

[Pega GenAI Autopilot in application development](https://docs.pega.com/bundle/platform/page/platform/app-dev/pega-genai-autopilot.html)

[Gen AI case creation steps](https://support.pega.com/question/gen-ai-case-creation-steps)