Hello all,
I am installing Smart Investigate Agentic Automation '25
I followed all the prerequisite mentioned here:
Completing the installation prerequisites
But once installation is completed. When trying to create case using demo pop up. data is not getting populated. anyone else faced this same issue?
The issue you are experiencing typically occurs because the sample data package was not imported alongside the core framework. During the Smart Investigate Agentic Automation '25 installation, the required mock data for demo cases is often kept in a separate file. To resolve this, locate the specific demo data ruleset file provided within your original installation media. Use your system’s administration import wizard to manually upload and deploy this file into your current environment. Once the import successfully finishes, log out and log back into your account to completely refresh your active session. Finally, test the demo pop-up again, and the case data will populate exactly as expected.