Hi ,
while SLA is due, the case status change to Error:Agent Work Security. May I know if there’s way to troubleshoot? I am trying to use send simple email in this case but email was not able to send and there’s no error msg. the only abnormality I observe is the status change to the Error:Agent Work security in the case status.
@WeiPingT Please check the access group for the SLA entry and add the necessary permission to the accessgroup role.
@Nadimuthu T
hi , how do i find the SLA entry and also the necessary permisson? could you elaborate further
@WeiPingT Please refer the screen shot, Permission need to check on the access group role configuration for the case class have execution permission.
@Nadimuthu T hi Nadi , this is helpful and we manage to check all our case is broken process. And i find the access group, could you share on the next step?
@WeiPingT Please share the error message from the broken items, will suggest based on the error
