# DocuSign Integration Authentication Error

**URL:** <https://forums.pega.com/t/docusign-integration-authentication-error/7817>\
**Category:** General\
**Tags:** pega-platform, security, case-management, data-integration\
**Created:** [July 17, 2024, 12:57pm UTC](https://forums.pega.com/t/docusign-integration-authentication-error/7817 "2024-07-17T12:57:57Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![B\_Anurag](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/b_anurag/32/9840_2.png) [@B\_Anurag](https://forums.pega.com/u/B_Anurag)\
**Post date:** [July 17, 2024, 12:57pm UTC](https://forums.pega.com/t/docusign-integration-authentication-error/7817/1 "2024-07-17T12:57:57Z")

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“Connector is configured to use authentication, but the Authentication Profile value is empty”

I am trying DocuSign integration in community edition by following general implementation steps.

I have created DocuSign Account and done required configurations for authentication. In Dev I have added component and modified the Data transforms related to DocuSign (pyPrepareNewEnvelope and pyAssignRecipientsToEnvelope). After that I have created OAuth2.0 authentication profile using Keystore (used OpenSSL and created required certis).

I have verified DocuSign Connections and it is in CONNECTED status.

I cannot able to hit the DocuSign API. there are no requests are sent to it.

 ![Screen Shot.png](https://pega1.discourse-cdn.com/pega/original/2X/9/96a09a64ddabdd5ede9fe82694cda182f3f02b45.png)

i will attach document containing Screenshots and also the link i have followed.

guide link: [How to connect to DocuSign | Support Center (pega.com)](https://support.pega.com/discussion/how-connect-docusign)

Any comments and suggestions are really apricated.

Thank You

[Error File.docx](https://forums.pega.com/uploads/short-url/hkVDIKsQBcDNaNWBLmPCSUrxyJy.docx) (661 KB)

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<div class="post-metadata">

**Author:** ![PhilipShannon](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/philipshannon/32/23864_2.png) [@PhilipShannon](https://forums.pega.com/u/PhilipShannon)\
**Post date:** [July 17, 2024, 7:44pm UTC](https://forums.pega.com/t/docusign-integration-authentication-error/7817/2 "2024-07-17T19:44:05Z")

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@B Anurag I haven’t tried that myself, and I do not doubt the instructions that you followed.

I do have one suggestion, you can double check your config using these instructions: [Configuring the DocuSign authentication (pega.com)](https://docs.pega.com/bundle/platform/page/platform/data-integration/configuring-oauth-authentication-authorize-docusign-integration.html#ariaid-title4)

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<div class="post-metadata">

**Author:** ![B\_Anurag](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/b_anurag/32/9840_2.png) [@B\_Anurag](https://forums.pega.com/u/B_Anurag)\
**Post date:** [July 22, 2024, 5:35am UTC](https://forums.pega.com/t/docusign-integration-authentication-error/7817/3 "2024-07-22T05:35:32Z")

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@PhilipShannon thank you for your response,

As you suggested I have checked the document you share and turns out the instructions are the same.

I think the Keystore Iam using for authentication is the problem, I have used OpenSSL to generate a PKCS12 file and used it in Keystore.

I have a question, does Pega 24.1 accept Self Signed Certificates? Iam using Community edition for this integration.

Thank You

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**Author:** ![MarijeSchillern](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/marijeschillern/32/23321_2.png) [@MarijeSchillern](https://forums.pega.com/u/MarijeSchillern)\
**Post date:** [August 5, 2024, 3:27pm UTC](https://forums.pega.com/t/docusign-integration-authentication-error/7817/4 "2024-08-05T15:27:12Z")

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@B Anurag It appears that Pega does not support the use of self-signed certificates for certain integrations. For example, in the context of SAML 2.0 configuration, it is mentioned that the rule engine allows only CA certificates and not self-signed certificates. This suggests that for secure integrations, Pega prefers certificates issued by a Certificate Authority (CA) to ensure optimized security

FDBK-114091 (Pega self signed certificate)

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<div class="post-metadata">

**Author:** ![B\_Anurag](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/b_anurag/32/9840_2.png) [@B\_Anurag](https://forums.pega.com/u/B_Anurag)\
**Post date:** [August 7, 2024, 4:52am UTC](https://forums.pega.com/t/docusign-integration-authentication-error/7817/5 "2024-08-07T04:52:49Z")

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@MarijeSchillern Thank you for your response,

Yes, I think the same. I have tried to do the implementation in other new application but the results were the same. the is authentication always failing because of Self signed certificate. currently I can’t get CA certificate maybe I will try them in future.

Thank You