Data objects in list views?

User Experience
1

Hi, I am having trouble having data object properties appear in list views. Here’s a scenario:

  • Case type called Order
  • Customer property of Order is a data reference to a Customer data object
  • I have a list view called OrderList. It renders as a table.
  • I want to include customer.name in the table
  • But the designer only lets me select customer.pyGUID and no other Customer properties
  • The designer does let me select other scalar properties, but nothing with data objects

Did I make a mistake somewhere? Is there a bug? Or is this a limitation? Thanks in advance!

I am on '25 and '26 and have seen this problem in both.

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2

@len01 I was about to respond with all the usual suspects but then realised you were looking multiple levels down in a list view.

Honestly, I never use List Views for this, but that is probably habit as back in 8.8 / '23 days it never supported it.

I would like to know the answer too as my observations are that it is structured differently to Insights.

My Insights

Shows all customer fields

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Which comes from the association rule

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My List View

Only shows GUID (like you).

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Relevant Records

Usual suspect, is all there.

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So like you I am unsure why you can’t do it. Personally, I would just use an Insight - if that is an option?

4

Thanks @MarcCheong . Yeah I usually use Insights as well. Got it to work. Just thought I would try other things this time and do more with list views. There is certainly some redundancy - and apparently some nuances that make one or the other more or less useful for certain situations…