Hi, i’m creating a case for an incoming email. When I open the case, it displays like the screenshot below. My question is where can I find the email data in the clipboard such as subject and body? How is the incoming email linked to the case? Later, I plan to feed the email data to GenAI Connec…

@Will_Cho Hello, There is an email triage case created for each email we receive and all the content is stored as part of it. Now, to get which Email triage case is linked to the email that is being showed in our current case, I reverse engineered a little bit. As, email is rendered on screen, the…

Data model for incoming email related to case

General

Will_Cho (Will Cho) May 6, 2026, 12:26pm 4

Thanks for the info. That worked!

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Data model for incoming email related to case

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