Are there any options to build and customize blueprint for travel and hospitality domain. Strategic app Customer service support seems to be limited to banking and insurance for now with limited changes. Any tweaks coming in future soon ?
I am unaware of plans to create a new industry version of customer service. I suspect part of that stems from the fact that blueprint makes is so much easier to define and build the supporting service cases that go with your CS application. Given that so many businesses end up customizing OOTB service cases, it can be less effort to just build new than it is to take the time to understand how the OOTB one works - and then modify it anyway.