# CSA and CSSA Certifications can't see in my account

**URL:** <https://forums.pega.com/t/csa-and-cssa-certifications-cant-see-in-my-account/5372>\
**Category:** General\
**Tags:** pega-academy\
**Created:** [November 10, 2023, 10:05am UTC](https://forums.pega.com/t/csa-and-cssa-certifications-cant-see-in-my-account/5372 "2023-11-10T10:05:52Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![PinnikaK16887434](https://avatars.discourse-cdn.com/v4/letter/p/4491bb/32.png) [@PinnikaK16887434](https://forums.pega.com/u/PinnikaK16887434)\
**Post date:** [November 10, 2023, 10:05am UTC](https://forums.pega.com/t/csa-and-cssa-certifications-cant-see-in-my-account/5372/1 "2023-11-10T10:05:52Z")

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I have completed my CSA certication in October 2023 and i can’t see my certification in my achievements

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**Author:** ![RaviThejaS16687125](https://avatars.discourse-cdn.com/v4/letter/r/13edae/32.png) [@RaviThejaS16687125](https://forums.pega.com/u/RaviThejaS16687125)\
**Post date:** [November 10, 2023, 2:52pm UTC](https://forums.pega.com/t/csa-and-cssa-certifications-cant-see-in-my-account/5372/2 "2023-11-10T14:52:14Z")

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@PinnikaK16887434

Double check the email account used for scheduling exam and your Pega account email ID.

You can verify using below link with your email .

> **[Verify Certification | Pega Academy](https://academy.pega.com/verify-certification)**

Once you see your certifications , see the options available in FAQ. [Manage your Pearson VUE account | Pega Academy](https://academy.pega.com/manage-your-pearson-vue-account)

Finally you can write to the Support team .

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**Author:** ![PinnikaK16887434](https://avatars.discourse-cdn.com/v4/letter/p/4491bb/32.png) [@PinnikaK16887434](https://forums.pega.com/u/PinnikaK16887434)\
**Post date:** [November 10, 2023, 4:01pm UTC](https://forums.pega.com/t/csa-and-cssa-certifications-cant-see-in-my-account/5372/3 "2023-11-10T16:01:00Z")

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@RaviThejaS16687125 I tried to check it many times, Still i cannot see my certifications. Please help me to resolve this issue. Below one is my given mail Id for the certification exam.

[pinnikakrishnaveni8@gmail.com](mailto:pinnikakrishnaveni8@gmail.com)

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**Author:** ![MarijeSchillern](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/marijeschillern/32/23321_2.png) [@MarijeSchillern](https://forums.pega.com/u/MarijeSchillern)\
**Post date:** [November 10, 2023, 4:10pm UTC](https://forums.pega.com/t/csa-and-cssa-certifications-cant-see-in-my-account/5372/4 "2023-11-10T16:10:07Z")

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@PinnikaK16887434 Please do not provide your proprietary details on this public forum.

You should be able to check whether the Pearson Vue email and your Pega exam registration emails were the same. If you need to change your primary email in your Academy account then go through the steps provided in the Academy FAQ pages.

Alternatively contact [support@accounts.pega.com](mailto:support@accounts.pega.com)

Today is a US bank holiday. You can [contact the Pega Academy support team](https://academy.pega.com/contact?iwant=solve_issue).

@eddie.jm can you help this user on when you’re back?

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**Author:** ![PinnikaK16887434](https://avatars.discourse-cdn.com/v4/letter/p/4491bb/32.png) [@PinnikaK16887434](https://forums.pega.com/u/PinnikaK16887434)\
**Post date:** [November 13, 2023, 8:48am UTC](https://forums.pega.com/t/csa-and-cssa-certifications-cant-see-in-my-account/5372/5 "2023-11-13T08:48:11Z")

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@eddie.jm, Can you please help me to resolve my issue as soon as possible. I tried to do it many times, but not able to see my certifications(CSA and CSSA) in my achievement. Below mail id i was given for the certification exam. I am able to see my score card, but not able to see my certifications.

[pinnikakrishnaveni8@gmail.com](mailto:pinnikakrishnaveni8@gmail.com)

Thanks & Regards,

Pinnika Krishnaveni

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**Author:** ![eddie.jm](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/eddie.jm/32/7801_2.png) [@eddie.jm](https://forums.pega.com/u/eddie.jm)\
**Post date:** [November 13, 2023, 1:54pm UTC](https://forums.pega.com/t/csa-and-cssa-certifications-cant-see-in-my-account/5372/6 "2023-11-13T13:54:41Z")

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@PinnikaK16887434 Hi Pinnika,

I see the certifications displayed on your Pega account profile now.

eddie