# Create Child Case Challenge

**URL:** <https://forums.pega.com/t/create-child-case-challenge/3383>\
**Category:** Blueprint and App Design\
**Tags:** low-code-app-development, pega-academy, case-management\
**Created:** [October 19, 2022, 6:24pm UTC](https://forums.pega.com/t/create-child-case-challenge/3383 "2022-10-19T18:24:55Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![CarlaP343](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@CarlaP343](https://forums.pega.com/u/CarlaP343)\
**Post date:** [October 19, 2022, 6:24pm UTC](https://forums.pega.com/t/create-child-case-challenge/3383/1 "2022-10-19T18:24:55Z")

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Hello,

I am working on Low Code Extender on the Create Child Case Challenge. I am attempting to advance the case to the resolution stage, and I am getting an error message when I get to the service stage. Please see attached.

I am unable to move forward with the challenge. Can you provide assistance on what to do?

Thank you

[Error message that I am receiving for Create Child Case.docx](https://forums.pega.com/uploads/short-url/wv3tEmsl0dR2xsoR88nLi2COBbG.docx) (171 KB)

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**Author:** ![Bhumireddy](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/bhumireddy/32/23248_2.png) [@Bhumireddy](https://forums.pega.com/u/Bhumireddy)\
**Post date:** [October 20, 2022, 2:29am UTC](https://forums.pega.com/t/create-child-case-challenge/3383/2 "2022-10-20T02:29:28Z")

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Hi @CarlaP343

Team, When I was completed this challenge I didn’t face this issue.

Even After Reset Pega Instance of Creating a child case and try to open again, Still we are facing the same issue in Creating a child case challenge.

Please @Pega Academy Help on this issue.

**Thanks**

**Ashok**

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**Author:** ![Bhumireddy](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/bhumireddy/32/23248_2.png) [@Bhumireddy](https://forums.pega.com/u/Bhumireddy)\
**Post date:** [October 20, 2022, 9:41am UTC](https://forums.pega.com/t/create-child-case-challenge/3383/3 "2022-10-20T09:41:54Z")

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@Bhumireddy @CarlaP343

Hi @CarlaP343

Creating a child case challenge working fine now, can you check in your side as well.

I have verified the challenge and I done this challenge.

**Thanks,**

**Ashok**

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**Author:** ![eddie.jm](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/eddie.jm/32/23879_2.png) [@eddie.jm](https://forums.pega.com/u/eddie.jm)\
**Post date:** [October 20, 2022, 8:32pm UTC](https://forums.pega.com/t/create-child-case-challenge/3383/4 "2022-10-20T20:32:56Z")

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@CarlaP343 Hi Carla, I see this issue now and then in the support channel, and it is caused by the changes when adding the Create Case step not being saved.

I logged onto your Pega instance and saved the Assistance Request case type. Then, I created an assistance request case and got the list of service providers as expected, and the Service Request case was created.

 ![child case created.png](https://pega1.discourse-cdn.com/pega/original/2X/9/9cc1d2675afffc4a592ae99d58ce0e600320d90f.png)

You should be good to go.

eddie

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<div class="post-metadata">

**Author:** ![CarlaP343](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@CarlaP343](https://forums.pega.com/u/CarlaP343)\
**Post date:** [October 21, 2022, 7:08pm UTC](https://forums.pega.com/t/create-child-case-challenge/3383/5 "2022-10-21T19:08:27Z")

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@eddie.jm

Thank you so much for your assistance. However, I am still having the same issue. Still not getting a list of service providers. Still getting the same error message as before.

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**Author:** ![eddie.jm](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/eddie.jm/32/23879_2.png) [@eddie.jm](https://forums.pega.com/u/eddie.jm)\
**Post date:** [October 24, 2022, 1:59pm UTC](https://forums.pega.com/t/create-child-case-challenge/3383/6 "2022-10-24T13:59:27Z")

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@CarlaP343 Hi Carla, I see you terminated the Pega instance you were using. Were you able to successfully create a child Service case?

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**Author:** ![CarlaP343](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@CarlaP343](https://forums.pega.com/u/CarlaP343)\
**Post date:** [December 16, 2022, 8:57pm UTC](https://forums.pega.com/t/create-child-case-challenge/3383/7 "2022-12-16T20:57:01Z")

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@eddie.jm

Hi Eddie, I have attempted to create a child service case, and I am still getting the same error message. I am not able to select a service provider. I have even tried resetting the case a couple of times. Do you have any other suggestions on how to get past this?

Thank you