# CLM/KYC

**URL:** <https://forums.pega.com/t/clm-kyc/8455>\
**Category:** General\
**Tags:** pega-client-lifecycle-management-for-financial-services, case-management\
**Created:** [October 15, 2024, 10:47am UTC](https://forums.pega.com/t/clm-kyc/8455 "2024-10-15T10:47:14Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Pandari\_Kadaji](https://avatars.discourse-cdn.com/v4/letter/p/3da27b/32.png) [@Pandari\_Kadaji](https://forums.pega.com/u/Pandari_Kadaji)\
**Post date:** [October 15, 2024, 10:47am UTC](https://forums.pega.com/t/clm-kyc/8455/1 "2024-10-15T10:47:14Z")

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![for your reference.png](https://pega1.discourse-cdn.com/pega/original/2X/0/0334a35fa53dc83a887c3b4e8ac07571f278cd62.png)Hi All  
While creating new on boarding case, after changing the DT AppExtension\_Ext where ootb classes replace with the our implementation classes I’m able see the different options. Im unable move forward for the Individual new onboarding.

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**Author:** ![MarijeSchillern](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/marijeschillern/32/23321_2.png) [@MarijeSchillern](https://forums.pega.com/u/MarijeSchillern)\
**Post date:** [October 28, 2024, 4:32pm UTC](https://forums.pega.com/t/clm-kyc/8455/2 "2024-10-28T16:32:19Z")

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@Pandari Kadaji please log a support incident via the MSP if you need help from our support team.