# CDH Community Event: CDH Operating Model, The Secret to Successful 1:1 Customer Engagement

**URL:** <https://forums.pega.com/t/cdh-community-event-cdh-operating-model-the-secret-to-successful-1-1-customer-engagement/10988>\
**Category:** General\
**Tags:** change-and-revision-management, pega-customer-decision-hub\
**Created:** [March 18, 2022, 5:45pm UTC](https://forums.pega.com/t/cdh-community-event-cdh-operating-model-the-secret-to-successful-1-1-customer-engagement/10988 "2022-03-18T17:45:58Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![LindaS](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/lindas/32/5263_2.png) [@LindaS](https://forums.pega.com/u/LindaS)\
**Post date:** [March 18, 2022, 5:45pm UTC](https://forums.pega.com/t/cdh-community-event-cdh-operating-model-the-secret-to-successful-1-1-customer-engagement/10988/1 "2022-03-18T17:45:58Z")

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In this session, **Philip Mann** , **Denise Treuil** , and **Ahmed Abdin** from Pegasystems discuss the setup of an operational execution team to run the CDH engine. They dive deeper into the roles involved, the associated enablement required, and the support needed to move client stakeholders from their current roles to the operational team.

Video replay…

[https://players.brightcove.net/1519050010001/default\_default/index.html?videoId=6302339617001](https://players.brightcove.net/1519050010001/default_default/index.html?videoId=6302339617001)

Download the presentation deck below…

Find more **[_CDH Community Events_](https://collaborate.pega.com/discussion/cdh-community-events)** like this one.

[CDH Operating Model The Secret to Successful 11 Customer Engagement V1.pdf](https://forums.pega.com/uploads/short-url/2v9K33EnBsm5c6ol2UydkNrcD3i.pdf) (1010 KB)