# Case creation from Email channel

**URL:** <https://forums.pega.com/t/case-creation-from-email-channel/2344>\
**Category:** General\
**Tags:** email, 8-6, system-architect, case-management, data-integration\
**Created:** [March 9, 2022, 3:24pm UTC](https://forums.pega.com/t/case-creation-from-email-channel/2344 "2022-03-09T15:24:31Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![MarcoAbatangelo](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/marcoabatangelo/32/9137_2.png) [@MarcoAbatangelo](https://forums.pega.com/u/MarcoAbatangelo)\
**Post date:** [March 9, 2022, 3:24pm UTC](https://forums.pega.com/t/case-creation-from-email-channel/2344/1 "2022-03-09T15:24:31Z")

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Hello,

I set up an e-mail channel so that Pega creates a custom case whenever an e-mail is received. I noticed that Pega also generates a triage case (of class Work-Channel-Triage-Email) by default when an e-mail is received and it is resolved automatically when my custom case is created.

My problem is I can’t find a way to store in my custom case’s pyWorkPage the Email Triage pyID that was generated with it.

Is there any way to do this?

Thanks in advance,

Marco

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<div class="post-metadata">

**Author:** ![MarcoAbatangelo](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/marcoabatangelo/32/9137_2.png) [@MarcoAbatangelo](https://forums.pega.com/u/MarcoAbatangelo)\
**Post date:** [March 16, 2022, 9:49am UTC](https://forums.pega.com/t/case-creation-from-email-channel/2344/2 "2022-03-16T09:49:08Z")

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For anyone interested, I found an OOTB data transform called **pyAutoCreateCaseExt** (of class _Work-_), whose status is set to “Available”, that does exactly what I needed: it allows you to pass down information from the automatic Triage Email case to my custom case.