# Can't close the case because narrative not uploaded

**URL:** <https://forums.pega.com/t/cant-close-the-case-because-narrative-not-uploaded/6456>\
**Category:** General\
**Tags:** email, case-management, pega-platform\
**Created:** [March 20, 2024, 10:45am UTC](https://forums.pega.com/t/cant-close-the-case-because-narrative-not-uploaded/6456 "2024-03-20T10:45:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![MiaW17110446](https://avatars.discourse-cdn.com/v4/letter/m/a587f6/32.png) [@MiaW17110446](https://forums.pega.com/u/MiaW17110446)\
**Post date:** [March 20, 2024, 10:45am UTC](https://forums.pega.com/t/cant-close-the-case-because-narrative-not-uploaded/6456/1 "2024-03-20T10:45:04Z")

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When I try to close a case in PEGA (WCM) and send the email, I get warning message that I didn’t upload the narrative and I can’t send the email

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**Author:** ![MarijeSchillern](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/marijeschillern/32/23321_2.png) [@MarijeSchillern](https://forums.pega.com/u/MarijeSchillern)\
**Post date:** [April 3, 2024, 1:29pm UTC](https://forums.pega.com/t/cant-close-the-case-because-narrative-not-uploaded/6456/2 "2024-04-03T13:29:04Z")

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@MiaW17110446 please log a support issue via the [MSP](https://msp.pega.com/)and provide the INC id here so that we can help track it.