Hello everyone,
We are currently developing a bilingual Facebook chatbot (English and Tagalog) using Pega, and we would like to ask for recommendations and best practices on how to design it properly.
Our main concerns are:
- What is the best approach for handling bilingual conversations in a single chatbot?
- Should we use language detection at the start of the conversation or per message?
- What is the recommended way to manage localized responses in Pega (e.g., rules, data pages, or external translation service)?
- How do you ensure consistent intent recognition across both English and Tagalog inputs?
- What is the best practice for handling fallback responses when the bot cannot determine the correct language or intent?
- Any recommended architecture or design patterns for scalability and maintenance?
If anyone has experience implementing multilingual chatbots in Pega, we would really appreciate your insights, best practices, or sample approaches.
Thank you in advance!