Avaya provider out of service event

Pega-as-a-Service
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1

Hi all,

At our customer we have connectivity issues for the last couple of days. We receive the below event a couple of times each day.

113 ProvOutOfServiceEv AVAYA#VOIPCM#CSTA#VOIP-AES02 JTAPI_AES-ACD true false AVAYA AES CHANNELSERVICES-ADMIN-CTILINK-LOCAL-JTAPI AES 0

The event itself is pretty clear, but I’d like to know whom is the original initiator of this event. Our Avaya server is a cloud solution, and the team over there says their servers are not initiating anything.

Thanks in advance.

2

Avaya is initiating this event. Keep in mind that Pegacall communicates to Avaya via a jtapi connection from the Avaya SDK jar (ecsjtapia.jar) to the AES. I suspect that connection is being terminated.