When multiple attachments are added to a case, it would be extremely helpful if AI could automatically compare the documents and highlight key differences. Has anyone successfully used Pega Doc AI for a document comparison use case like this? I’ve tested a couple different ways, but haven’t been abl…

@garce I created a post and a video walkthrough outlining a possible approach for doing some of this. Basically replicating how conversational agents handle documents in the context of a case with a GenAI Connect rule; [image] DocAI with Custom Attachment Lists …

@Murali.Krishnan.D Thank you for sharing. This is a helpful article on setting up Doc AI to evaluate and summarize a document; however, it does not address document comparison. My use case specifically involves using AI to compare two documents. Have you implemented a similar approach?

We can attach one document at a time using Attachment field and we can source only ONE attachment in GenAI connect rule. As a workaround, we can merge the both documents in a single document to do the comparision. Alternatively, we can send the base 64 code from both documents to Agents to do the an…

I have an idea we could test. attach both docs to a single attachment field, the attachment field can accept more than one doc. then ask the genai connect to compare them and for your properties have a page list that represents changes , difference type and description and some other fields. then…

@STEWJ This is one of the methods I tried before I posted. My initial attempt was not successful. Merging the documents will not be an option. In my use case, we want to see the discrepancies between two documents. I will keep trying. Has anyone done this before? Please reply if you have.

It would be great if you can provide some insight about the documents. What exactly we’re try to compare?

Thanks for raising a common but nuanced requirement. As of current Version, Pega Doc AI and GenAI Connect are used for single-document analysis with structured outputs, so this requirement has to be designed differently. Stay tuned to the new versions and their features. One approach is to retriev…

AI for Document Comparison Question

Murali.Krishnan.D (Murali Krishnan Divakaran) April 28, 2026, 8:54pm 2

Hi Elaine,

You might find the below article interesting. Designing GenAI Connect for Document Analysis

Conversation		Replies	Views
DocAI with Custom Attachment Lists AI pega-platform , case-management	5	122	May 13, 2026
Experience Next-Level Document Automation with DocAI, Powered by Pega GenAI User Experience	10	2786	February 3, 2026
AI Placement Series Deep Dive: Doc Agent AI pega-platform	0	68	April 1, 2026
Autopilot Your Docs: Streamline Processing with Pega DocAI User Experience	4	614	January 21, 2026
Document Generation using GenAI/Agentic capabilities AI	4	158	April 10, 2026

AI for Document Comparison Question

Related topics