# Add Gen AI to my subscription

**URL:** <https://forums.pega.com/t/add-gen-ai-to-my-subscription/5883>\
**Category:** General\
**Tags:** installation-and-deployment, generative-ai, senior-system-architect, pega-platform\
**Created:** [January 23, 2024, 4:29pm UTC](https://forums.pega.com/t/add-gen-ai-to-my-subscription/5883 "2024-01-23T16:29:26Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Kavya\_S](https://avatars.discourse-cdn.com/v4/letter/k/5f9b8f/32.png) [@Kavya\_S](https://forums.pega.com/u/Kavya_S)\
**Post date:** [January 23, 2024, 4:29pm UTC](https://forums.pega.com/t/add-gen-ai-to-my-subscription/5883/1 "2024-01-23T16:29:26Z")

</div>

Hello,

I want to launch pega cloud instance to access Gen AI, but I am unable to do it. It is saying to reach out my pega account representative to add it to my subscription. Could you please me in accessing this.

---

<div class="post-metadata">

**Author:** ![PhilipShannon](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/philipshannon/32/23864_2.png) [@PhilipShannon](https://forums.pega.com/u/PhilipShannon)\
**Post date:** [January 23, 2024, 6:21pm UTC](https://forums.pega.com/t/add-gen-ai-to-my-subscription/5883/2 "2024-01-23T18:21:01Z")

</div>

@KavyaS41 Here is what I have found:

[_Enabling Pega GenAI in Pega Cloud_](https://docs.pega.com/bundle/pega-cloud/page/pega-cloud/pc/learning-about/genai-in-pega-cloud.html)

**_If you are a Pega Cloud client and you would like to add Pega GenAI capabilities to your subscription, reach out to your Pega account representative._**

---

<div class="post-metadata">

**Author:** ![Kavya\_S](https://avatars.discourse-cdn.com/v4/letter/k/5f9b8f/32.png) [@Kavya\_S](https://forums.pega.com/u/Kavya_S)\
**Post date:** [January 23, 2024, 8:01pm UTC](https://forums.pega.com/t/add-gen-ai-to-my-subscription/5883/3 "2024-01-23T20:01:49Z")

</div>

@shanp

Could you please me on how to reach out to my pega account representative to add Pega GenAI to my subscription and access it.

---

<div class="post-metadata">

**Author:** ![MarijeSchillern](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/marijeschillern/32/23321_2.png) [@MarijeSchillern](https://forums.pega.com/u/MarijeSchillern)\
**Post date:** [January 24, 2024, 11:55am UTC](https://forums.pega.com/t/add-gen-ai-to-my-subscription/5883/4 "2024-01-24T11:55:32Z")

</div>

@Kavya S if you do not know who the Pega AE is for your company you can always contact the main switchboard

Please call 1-888-734-2669 to reach our Sales Team

[Worldwide Offices](https://www.pega.com/about/office-locations)

You can also use the form [contact Sales](https://www.pega.com/contact-sales) and explain your issue.

Please see [Gen AI case creation steps](https://support.pega.com/question/gen-ai-case-creation-steps#comment-951116) for details.

If you need further help, please raise a SR Cloud ticket via the MSP. They will assist you to update to Infinity 23 by opening a Cloud Change Ticket.