# Action Offer flow change type

**URL:** <https://forums.pega.com/t/action-offer-flow-change-type/9405>\
**Category:** General\
**Tags:** decision-management, 24-2, pega-customer-decision-hub, case-management\
**Created:** [April 28, 2025, 2:24am UTC](https://forums.pega.com/t/action-offer-flow-change-type/9405 "2025-04-28T02:24:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![AndrewW17190581](https://avatars.discourse-cdn.com/v4/letter/a/6de8d8/32.png) [@AndrewW17190581](https://forums.pega.com/u/AndrewW17190581)\
**Post date:** [April 28, 2025, 2:24am UTC](https://forums.pega.com/t/action-offer-flow-change-type/9405/1 "2025-04-28T02:24:49Z")

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Should changes to the action offer flow template be completed as part of a business change or an enterprise?

If it is a business change, the action containing the offer flow template should be added to RM?

How should this change be tested?

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**Author:** ![Sairohith](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/sairohith/32/23362_2.png) [@Sairohith](https://forums.pega.com/u/Sairohith)\
**Post date:** [May 1, 2025, 3:29am UTC](https://forums.pega.com/t/action-offer-flow-change-type/9405/2 "2025-05-01T03:29:26Z")

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@AndrewW17190581 Changes to the action offer flow template in Pega should generally be treated as an enterprise change if they impact multiple actions, channels, or business units, since such updates can affect system-wide behavior. However, if the change is specific to a single business unit or use case, it may be managed as a business change. In that case, the modified action should be added to Release Management for proper tracking and deployment. Testing should include unit testing the updated offer flow, end-to-end testing using test actions and simulated customer journeys, and UAT to ensure it meets business expectations without breaking any existing logic.

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**Author:** ![AndrewW17190581](https://avatars.discourse-cdn.com/v4/letter/a/6de8d8/32.png) [@AndrewW17190581](https://forums.pega.com/u/AndrewW17190581)\
**Post date:** [May 1, 2025, 6:01am UTC](https://forums.pega.com/t/action-offer-flow-change-type/9405/3 "2025-05-01T06:01:25Z")

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Thanks @Sairohith, makes sense