# Account logged out .now I am unable to login it is showing Failed to get authentication tokens for Generic

**URL:** <https://forums.pega.com/t/account-logged-out-now-i-am-unable-to-login-it-is-showing-failed-to-get-authentication-tokens-for-generic/2966>\
**Category:** General\
**Tags:** pega-academy\
**Created:** [July 25, 2022, 6:55am UTC](https://forums.pega.com/t/account-logged-out-now-i-am-unable-to-login-it-is-showing-failed-to-get-authentication-tokens-for-generic/2966 "2022-07-25T06:55:33Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Manikandanp7951](https://avatars.discourse-cdn.com/v4/letter/m/cdc98d/32.png) [@Manikandanp7951](https://forums.pega.com/u/Manikandanp7951)\
**Post date:** [July 25, 2022, 6:55am UTC](https://forums.pega.com/t/account-logged-out-now-i-am-unable-to-login-it-is-showing-failed-to-get-authentication-tokens-for-generic/2966/1 "2022-07-25T06:55:33Z")

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## Account logged out .now I am unable to login it is showing Failed to get authentication tokens for Generic

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**Author:** ![KashefD](https://avatars.discourse-cdn.com/v4/letter/k/8e8cbc/32.png) [@KashefD](https://forums.pega.com/u/KashefD)\
**Post date:** [July 25, 2022, 7:06am UTC](https://forums.pega.com/t/account-logged-out-now-i-am-unable-to-login-it-is-showing-failed-to-get-authentication-tokens-for-generic/2966/2 "2022-07-25T07:06:56Z")

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@Manikandanp7951 Same here

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**Author:** ![Manikandanp7951](https://avatars.discourse-cdn.com/v4/letter/m/cdc98d/32.png) [@Manikandanp7951](https://forums.pega.com/u/Manikandanp7951)\
**Post date:** [July 25, 2022, 7:08am UTC](https://forums.pega.com/t/account-logged-out-now-i-am-unable-to-login-it-is-showing-failed-to-get-authentication-tokens-for-generic/2966/3 "2022-07-25T07:08:40Z")

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@KashefNajiroddinD is there any other thing need to do for this

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**Author:** ![StefanoBergo](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/stefanobergo/32/9099_2.png) [@StefanoBergo](https://forums.pega.com/u/StefanoBergo)\
**Post date:** [July 25, 2022, 7:10am UTC](https://forums.pega.com/t/account-logged-out-now-i-am-unable-to-login-it-is-showing-failed-to-get-authentication-tokens-for-generic/2966/4 "2022-07-25T07:10:21Z")

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@Manikandanp7951 Same here

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**Author:** ![MarissaRogers](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/marissarogers/32/22427_2.png) [@MarissaRogers](https://forums.pega.com/u/MarissaRogers)\
**Post date:** [July 25, 2022, 3:10pm UTC](https://forums.pega.com/t/account-logged-out-now-i-am-unable-to-login-it-is-showing-failed-to-get-authentication-tokens-for-generic/2966/5 "2022-07-25T15:10:08Z")

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Hello everyone!

This issue is resolved now. We apologize for the inconvenience. Force a refresh of your browser: Ctrl + R (Windows) or CMD + R (macOS)

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**Author:** ![KashefD](https://avatars.discourse-cdn.com/v4/letter/k/8e8cbc/32.png) [@KashefD](https://forums.pega.com/u/KashefD)\
**Post date:** [July 25, 2022, 7:15am UTC](https://forums.pega.com/t/account-logged-out-now-i-am-unable-to-login-it-is-showing-failed-to-get-authentication-tokens-for-generic/2966/6 "2022-07-25T07:15:56Z")

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@Manikandanp7951 I dont know