# Account logged out .now I am unable to login it is showing Failed to get authentication tokens for Generic.

**URL:** <https://forums.pega.com/t/account-logged-out-now-i-am-unable-to-login-it-is-showing-failed-to-get-authentication-tokens-for-generic/2963>\
**Category:** General\
**Tags:** pega-academy, system-architect\
**Created:** [July 25, 2022, 5:16am UTC](https://forums.pega.com/t/account-logged-out-now-i-am-unable-to-login-it-is-showing-failed-to-get-authentication-tokens-for-generic/2963 "2022-07-25T05:16:35Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![MANOHAR7991](https://avatars.discourse-cdn.com/v4/letter/m/53a042/32.png) [@MANOHAR7991](https://forums.pega.com/u/MANOHAR7991)\
**Post date:** [July 25, 2022, 5:16am UTC](https://forums.pega.com/t/account-logged-out-now-i-am-unable-to-login-it-is-showing-failed-to-get-authentication-tokens-for-generic/2963/1 "2022-07-25T05:16:35Z")

</div>

My account logged out it self and now it is showing Failed to get authentication tokens for Generic. Check logs for further details. while I am trying to login into my system architect program .

---

<div class="post-metadata">

**Author:** ![sandhyab7947](https://avatars.discourse-cdn.com/v4/letter/s/a87d85/32.png) [@sandhyab7947](https://forums.pega.com/u/sandhyab7947)\
**Post date:** [July 25, 2022, 7:12am UTC](https://forums.pega.com/t/account-logged-out-now-i-am-unable-to-login-it-is-showing-failed-to-get-authentication-tokens-for-generic/2963/2 "2022-07-25T07:12:58Z")

</div>

@MANOHAR799 I am also facing same issue, any one plz help on this

---

<div class="post-metadata">

**Author:** ![EliasR16577393](https://avatars.discourse-cdn.com/v4/letter/e/77aa72/32.png) [@EliasR16577393](https://forums.pega.com/u/EliasR16577393)\
**Post date:** [July 25, 2022, 8:32am UTC](https://forums.pega.com/t/account-logged-out-now-i-am-unable-to-login-it-is-showing-failed-to-get-authentication-tokens-for-generic/2963/3 "2022-07-25T08:32:00Z")

</div>

@sandhyab7947

I am also facing same issue, any feedback .

---

<div class="post-metadata">

**Author:** ![Jolien](https://avatars.discourse-cdn.com/v4/letter/j/ac8455/32.png) [@Jolien](https://forums.pega.com/u/Jolien)\
**Post date:** [July 25, 2022, 7:15am UTC](https://forums.pega.com/t/account-logged-out-now-i-am-unable-to-login-it-is-showing-failed-to-get-authentication-tokens-for-generic/2963/4 "2022-07-25T07:15:40Z")

</div>

Same here. Need access to study for exam this week.

---

<div class="post-metadata">

**Author:** ![eddie.jm](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/eddie.jm/32/7801_2.png) [@eddie.jm](https://forums.pega.com/u/eddie.jm)\
**Post date:** [July 25, 2022, 1:21pm UTC](https://forums.pega.com/t/account-logged-out-now-i-am-unable-to-login-it-is-showing-failed-to-get-authentication-tokens-for-generic/2963/5 "2022-07-25T13:21:37Z")

</div>

@MANOHAR799 Hi Lakkam, this issue is resolved now. We apologize for the inconvenience. Force a refresh of your browser: Ctrl + R (Windows) or CMD + R (macOS)